Shipping Policy

Our Shipping Policy was last updated on 31/08/2025

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

●       "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to The Tomato Lab Ltd

●       "Goods" refers to the items offered for sale on the Service.

●       "Orders" means a request by You to purchase Goods from Us.

●       "Service" refers to the Website.

●       "Website" refers to The Tomato Lab accessible from www.thetomatolab.co.uk

●       "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at The Tomato Lab. The following terms and conditions constitute our Shipping Policy. This Shipping was generated by TermsFeed Shipping Policy Generator.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Standard shipping is by Royal Mail First Class.
As such, no tracking number will be provided, and we offer no compensation for loss or damage in transit.

Optional shipping by Royal Mail Tracked 48

This is a 48 hour tracked delivery giving peace of mind, giving you the option to follow your parcel’s progress and £150 compensation for loss or damage.

Delivery delays can occasionally occur.

International shipping is available, please fill in your details as though your shipping address was in the UK.  If needed, follow up with an email or contact form to clarify shipping info.

Shipment confirmation & Order tracking

If you select Royal Mail Tracked 48, you will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

The Tomato Lab is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

The Tomato Lab is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

●       By visiting the contact page on our website

●       By sending us an email: thetomatolabltd@gmail.com