Privacy Policy
Privacy Policy
Last updated: 25/08-2025
The Tomato Lab Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, including our online store and blog.
1. Who We Are
We are:
Business name: The Tomato Lab Ltd
Address: The Willows, Oddpenny Farm, Crudwell, Wiltshire, SN16 9SJ
Email: thetomatolabltd@gmail.com
Telephone: 07907053387
We are the “data controller” of the personal information you provide to us.
2. Information We Collect
We may collect and process the following personal data when you use our website:
When you make a purchase:
Name
Billing and shipping address
Email address
Telephone number
Payment information (processed securely by our payment provider – we do not store full payment card details)
When you subscribe to our blog/newsletter:
Email address
Name (optional)
When you contact us:
Name
Email address
Any other information you choose to provide
Automatically collected information:
IP address
Browser type and version
Pages visited, time and date of visits, and other analytical data
(collected via cookies and similar technologies – see our Cookie Policy)
3. How We Use Your Information
We use your personal information for the following purposes:
To process and deliver your orders
To communicate with you about your order or enquiry
To send you blog updates, newsletters, and marketing communications (if you have opted in)
To improve our website, services, and customer experience
To comply with legal and regulatory requirements
4. Legal Basis for Processing
Under UK data protection law, we rely on the following legal bases:
Contract – where processing is necessary for fulfilling an order or contract with you
Consent – where you have given clear consent (e.g., subscribing to newsletters)
Legal obligation – where processing is necessary to comply with the law
Legitimate interests – where it is in our legitimate interests to do so (e.g., website analytics, preventing fraud), provided your rights are not overridden
5. Sharing Your Information
We may share your personal data with:
Service providers: payment processors, delivery companies, IT and hosting providers
Analytics providers: to help us improve our website
Regulatory authorities or law enforcement: if required by law
We do not sell or rent your personal data to third parties.
6. International Data Transfers
Some of our service providers may transfer your data outside the UK. Where this happens, we ensure appropriate safeguards are in place (e.g., UK adequacy decisions or standard contractual clauses).
7. Data Retention
We keep your personal data only for as long as necessary:
Order information – 6 years (for tax and legal purposes)
Newsletter/blog subscriptions – until you unsubscribe
Enquiries – up to 2 years after resolution
8. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (where applicable)
Restrict or object to our processing of your data
Request data portability
Withdraw consent at any time (where consent was given)
Complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data: www.ico.org.uk
9. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
10. Cookies
Our website uses cookies to enhance your browsing experience and collect analytical data. Please see our Cookie Policy for more details.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: thetomatolabltd@gmail.com
Address: The Willows, Oddpenny Farm, Crudwell, Wiltshire, SN16 9SJ